Frequently Asked Questions

Why are so many people leaving SPS Commerce and TrueCommerce to join ConnectPointz?

The most common reasons people are leaving to come to ConnectPointz is to get away from the extremely poor customer service, and overly long and super expensive integrations.

What is a fair expectation of time for integration?

The average integration time you can expect from ConnectPointz is 2 weeks, but some that are more complicated can take a month. This is much faster than the 4-5 months it takes from SPS Commerce and TrueCommerce.

Is it true that you must only use SPS Commerce or TrueCommerce as an EDI provider?

No. But, many have been hoodwinked into believing that. ConnectPointz integrates with every sales channel, provides better customer service, and is more affordable.

What is a VAN?

Value Added Network. Its purpose is to facilitate a secure network for communication between trading partners. ConnectPointz provides VAN services for free when incorporated with our services.

What makes ConnectPointz the best EDI service?

Our People, Price, Product, Place and Positioning. Start with our transparent pricing residing right on our website which is more than competitive and straightforward. We have the highest ratings on Capterra and G2. We answer all customer service calls with a live, English-speaking agent during normal business hours. Some support for other languages as well.

What are the advantages of EDI integration with ConnectPointz?

The software solutions we provide are bespoke to each client’s needs and existing resources. Along with our best in the industry pricing, helping you be more efficient will save you even more money.

When to consider changing your EDI provider?

Change your EDI provider to ConnectPointz if you are fed up with overpriced integrations, horrible user portals, and poor to no customer service which are the common complaints of SPS Commerce and TrueCommerce.